Return Policies

We offer a variety of categories. Each of these categories has their own return policy. They are as follows:

General Return Policy

We will exchange or issue a refund on merchandise that is new, unused and in the original packaging in resalable condition within 15 days of the delivery date. You must contact BoatersOutlet.com for an RMA# before returning any merchandise. Place a copy of the invoice that was emailed to you inside the package. If you do not have a copy of this invoice please contact us and we will send you a new one. Package and seal your return with clear packaging tape, insulate the merchandise from damage, insure your package, and ship via a traceable method (USPS is not traceable). We do not accept C.O.D. or freight collect deliveries. Upon receipt of the return, BoatersOutlet.com will inspect the merchandise and issue a credit. A refund (less shipping costs) will be given when the return meets all criteria as stated in our return policy. Once your return is received and inspected, your refund will be processed and a credit will be applied to the original credit card. If the original card is not available, the refund will be given as a store credit. Please note that depending on your credit card company, it will take an additional 2-10 business days after your credit is applied for it to post to your account. If upon inspection, merchandise cannot be returned to stock, it will be returned to the original purchaser and the original credit card will be charged for the return shipping.

BoatersOutlet.com reserves the right to inspect all returned product and may reduce the credit if the product is returned damaged or if all the contents of the product are not returned. Some returned shipments might also require us to charge a restocking fee.

The following items may not be returned:

• Products that have been used
• Items not in new condition
• Items not returned in original packaging
• Manufacturer packaging used as shipping box
• Items returned outside 15 days of delivery
• Gift certificates
• Bulk rope
• Wire
• Hose
• Carpet
• Engine Manuals
• Trailer Carpet
• Special orders
• Closeout or discontinued items
• All bimini tops and boat covers shipped directly from Carver Industries

Upon receiving your order, please inspect all merchandise for any defects or irregularities. If you are not completely satisfied with the merchandise when it arrives, you may return the item(s) for a full refund, less any freight charges. Please contact BoatersOutlet.com for an RA# before returning any merchandise. Place a copy of the invoice that was emailed to you inside the package. Package and seal your return with clear packaging tape, insulate the merchandise from damage, insure your package, and ship via a traceable method (USPS is not traceable). We do not accept C.O.D. or freight collect deliveries. Upon receipt of the return, BoatersOutlet.com will inspect the merchandise and issue a credit. A full refund (less shipping costs) will be given when the return meets all criteria as stated in our return policy. Once your return is received and inspected, your refund will be processed and a credit will be applied to the original credit card. If the original card is not available, the refund will be given as a store credit. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. If upon inspection, merchandise cannot be returned to stock, it will be returned to the original purchaser and the original credit card will be charged for the return shipping.

Refused Shipments-Refused shipments will be charged a 20% restocking fee and the original shipping cost will be deducted from the return.

Returns with "Free Shipping"-Any returned product that was purchased where shipping was included, including items that say "Free Shipping", will have the actual shipping cost incurred by BoatersOutlet.com deducted from the refund. All shipping charges will be refunded for product shipped in error or damaged. BoatersOutlet.com reserves the right to inspect all returned product and may reduce the credit if the product is returned damaged or if all the contents of the product are not returned. Some returned shipments may also require us to charge a restocking fee.

Exchanges-Contact BoatersOutlet.com to receive an RA#. At this point, you have two options:

1-) To exchange an item by mail; print off the invoice that was originally emailed to you, place it in the box with the returned item(s) describing the name, part number, color, size and so on of the product(s) you wish to exchange for. Pack the merchandise in its original packaging with clear packaging tape, insulate the merchandise from damage, insure your package, ship it back using a traceable method (USPS is not traceable) prepaid to:

BoatersOutlet.com
ATTN: Returns
6933 South 700 West
Midvale, Utah 84047

When we receive your package we will make the exchange. Standard shipping costs apply.

2-) Place an order online or on the phone with us for the desired products and we will ship the order out to you. Now you have one order on the way and one that you already received. Ship back the products that you want to return (See Exchanges #1 for shipping instructions) to us and when we receive your package, we will inspect the items and issue a refund.

Damaged Package-If the packaging appears damaged on the outside, make sure when signing the shipper's proof-of-delivery slip, you should include a notation stating the package is or appears to be damaged. You may also ask the delivery driver if you may inspect the contents for damage before signing the release.

Warranty-Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. Contact BoatersOutlet.com for instructions on obtaining warranty service. Manufacturer warranties typically do not cover normal wear and tear, impact damage, or negligent use.

If we made a mistake on your order, your return surface shipping will be reimbursed.

Custom Covers

Custom covers are non-returnable. These covers are made to order for your boat. We have thousands of different patterns we can make in 3 materials and 30 different colors. If in a rare case you properly use the application guide and it does not fit we will make you a cover that does fit. If we cannot make a cover that fits we will gladly refund your money.

Custom covers qualify for our 12.5% restocking fee if exchanged for another cover of similar or greater value.

Styled-To-Fit Covers

We will exchange or issue a refund (less a 25% restocking fee) on merchandise that is new, unused and in the original packaging in resalable condition within 15 days of the delivery date. Please call for a Return Merchandise Authorization Number (RMA#) before returning. Returns without an RMA# clearly marked on the outside of the box will be refused upon delivery.

Styled-to-fit covers qualify for our 12.5% restocking fee if exchanged for another cover of similar or greater value.

The following items may not be returned:

• Products that have been used
• Items not in new condition
• Items not returned in original packaging
• Items returned outside 15 days of delivery
• Special orders
• Closeout or discontinued items

Flex Fit Covers

We will exchange or issue a refund (less a 25% restocking fee) on merchandise that is new, unused and in the original packaging in resalable condition within 15 days of the delivery date. Please call for a Return Merchandise Authorization Number (RMA#) before returning. Returns without an RMA# clearly marked on the outside of the box will be refused upon delivery.

Flex fit covers qualify for our 12.5% restocking fee if exchanged for another cover of similar or greater value.

The following items may not be returned:

• Products that have been used
• Items not in new condition
• Items not returned in original packaging
• Items returned outside 15 days of delivery
• Special orders
• Closeout or discontinued items

Bimini Tops

We will exchange or issue a refund (less a 25% restocking fee) on merchandise that is new, unused and in the original packaging in resalable condition within 15 days of the delivery date. Please call for a Return Merchandise Authorization Number (RMA#) before returning. Returns without an RMA# clearly marked on the outside of the box will be refused upon delivery.

The following items may not be returned:

• Products that have been used
• Items not in new condition
• Items not returned in original packaging
• Items returned outside 15 days of delivery
• Special orders
• Closeout or discontinued items
• All Sunbrella bimini tops
• Stainless Steel Fittings
• Stainless Steel Frames

Bimini tops do not qualify for our 12.5% restocking fee.